How To Talk To People: Better Communication Skills
Hello and welcome to videojug. I’m Rebekah Fensomeand I’m a life coach. Being a great communicator is important in allareas in our life, whether we are talking to our opponents, our friendsor our work colleagues. Being able to inspire other inpiduals withyour communication allows you to have a more fruitful and enrichinglife. Here are my TOP tips to be a good communicator。
Step 1: Use open-ended questions 用开放式问题
In order to get communication going, it’s really usefull to u网站优化pen-ended questions. Open-ended questions often start with words suchas ‘what’,‘how’, ‘when’, and ‘why’。
An example of open-ended question is:
—"So What do you like do in your spare time?"—"I love cinema, theater and sports."
It’s best to avoid what we call ‘closed questions’. An example of close question is:
—"Do you like films?"—”Yes，I do."
A closed questions kills the conversation. Because it could be onlyanswered with the yes or no answer. Therefore using this open-endedquestions will ensure that the conversation continues to flow。
Step 2: Active Listening 积极倾听
This is a really usefull technique, as it tells the other person, youreally listen to what they’ve been saying. and also more importantly,that you’ve understood.
—"The hours are quite long, the work’s really repetitive. My boss doesn’t appreciate me." —(nod)"Hm…“
If you’ve been listening actively, at this point you should now be able to summarise what the inpiduals has just told you。
—"It’s sounds like you aren’t really satisfied with your job anymore."
Step 3: Create a ‘cocoon’ 想象相对封闭的交流环境
Sometimes when people are talking to us, wefind it hard to concentrate on what they’re saying。It might be thatthere are background noise. In order to help you with this, visualise a cocoon around. This will allows you to focus in everywhere that they are saying to you。
Step 4: Engage with the other person 专注于谈话
Is someone trying to engage you in conversation? Your body language is really important。
—"Tom, I need your advice." —”Huh?"
Don’t continue with the task you are already doing. Don’t shout the answer over your shoulder。
—"Tom, Tom I need your advice."—"Alright, and…“
Instead what you need to do is sTOP what you’redoing, turn around and face the inpidual and give them the time theydeserve。
—"Tom, I need your advice."—"Of course, what is it?"
Good communication style is when you really engaged with the other inpidual。
Step 5: Don’t make assumptions 不要武断地判断其他人的想法
Don’t jump conclusions when you have a conversationwith someone. Don’t assume you know what they are thinking or feelingabout a particular TOPic。
—"I seem to alright with that."
Instead, it is much better to ask them, if theywere OK with this, if they feel alright about that. You really need totake it into consideration that person’s thoughts and beliefs, ratherthan put your own thought and feelings on them。
Step 6: Aviod antagonistic sentences 防止用对抗性语句
An exampleof antogonistic sentence is:
—"You are sitting in my chair!"
An antagonistic sentence can be seen as a form ofattack, so it’s much better, more constructive instead your sentencesuch as:
—"Excuse, I think you’ve taken my seat."
This is less confrontational, which would mean your life is full of less conflicts。